- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com
- Brand Name
- HP
- Service Name
- Care Pack Pick-Up and Return Service with Accidental Damage Protection - Extended Service
- Product Type
- Warranty
This value-priced HP Care Pack provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you.
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Physical
- Service Characteristic
- Parts & Labor
- Service Description
- 9x5
- Service Details
Repair center services:
For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.Accidental damage protection:
Examples of accidental damage against which you are protected include: liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage. Your unit may have to be repaired or replaced at an HP- designated location, as not all replacement parts may be available locally.
- Provided Support
- Accidental Damage Protection
- Hardware Support
- Parts Replacement
- Pick-up & Return
- Repair
- Service Availability
- 9 x 5
- Service Response Time
- 6 Business Day
- Service Location
- Service Depot
- Service Duration
- 3 Year
- Product Supported
- Covered Configurations: CPU only
- Elite Mobile Thin Client mt645 G7; Elite x360; EliteBook 83X G10, 84X G10, 84XX, 85XX, 86X G10, 8770; EliteBook x360; Pro Mobile Thin Client mt440 G3; ProBook 440 G1, 64X G1, 64X G2, 65X G1, 65X G2; ZBook 14, 14 G2, 15 G2, 15 G4, 15 G5, 15u G2, 15u G3, 17 G2, 17 G4, 17 G5, Studio G3, Studio G5